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Policies​

  • All visitors to the studio must be fully vaccinated against Covid-19. Masks must be worn in all areas of the building (hallways, foyer, bathroom, control room, etc) and can only be removed  in the performance space if your recording requires it. Please put on your mask before coming in the front door, as we are respecting our building neighbors and the HOA which requires masking in the building.

  • Please do not come more than 10 minutes early to your session unless explicitly invited. We can not answer the buzzer during sessions, and we need at least 15 minutes between clients to completely filter the air for your safety. Thank you for your understanding.

  • Please email all specific requests a week ahead of your session so that your session will be efficient.

  • All material recorded for the purpose of pre-screening auditions and/or competitions should be unedited full takes. We are unable to honor requests for edits for material that will be submitted for auditions and/or competitions. (We are pleased to offer editing services for your professional projects, albums, or demo recordings.)

  • Please allow 10 business days for completion of post production editing and mastering. If you need your files rushed, please discuss this with your engineer. 

  • Please review your recordings immediately upon receiving them. All recordings will be removed from our storage drives after 7 days. At this point, any source material will be irretrievable.

  • It is common for issues to arise when uploading audition or prescreening videos. Please upload your videos to your applications 10 days in advance of the deadline so that there will be enough time for us to help you with any potential issues. We want to help you put your best foot forward, but particularly in late November, we are not available to handle last minute requests. Video conversions, re-syncing, or downsizing of files sometimes becomes necessary when attempting to upload videos to certain platforms. Please plan ahead! Thank you!

  • The piano is tuned and regulated once a month. If you want us to schedule a special tuning directly before your session, the cost to is $250, and requires 8 weeks notice.

  • Please remember that the microphones will be placed close to your the piano. Banging is not necessary and will not result in a beautiful sounding recording. The charge for the piano technician's visit if a client breaks a string is $250; this charge will be passed on to the client. We have never had a broken string on our instrument in the five years we have owned it. Pianists, please do not be proud of breaking strings; it means that you have overplayed the instrument, and the piano is damaged for everyone else.

  • The reason for the pay-to-reserve policy is that we become fully booked and have to turn people away during the busy season. If clients cancel at the last minute, it’s too late for us to book the people we turned away. When clients cancel and gets refunded, we still have to pay for the space and the engineer’s fee, so we request payment for reservation to ensure that people are serious about their sessions before they book. In cases of emergency, we will do our best to find another client willing to switch times with you, but it is not simple, so we can not make a guarantee. Thank you for understanding.

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